Policies

ADA Accommodations

The City of Lacey provides reasonable accommodations to the public with disabilities. We invite you to contact the Parks, Culture & Recreation Department two weeks in advance of the date a program begins or 48 hours before meetings to discuss any special accommodations which are necessary. Individuals with disabilities may register for any program offered by the Lacey Parks, Culture & Recreation Department provided program requirements can be met and the safety of other program participants is not affected. Accommodations will be determined on a case-by-case basis.  To request an accommodation, please call our office at 360-491-0857 or email us at LaceyParks@cityoflacey.org.

Specialized Recreation Programs

Lacey Parks, Culture & Recreation provides special services programs to area residents in cooperation with Thurston County Parks and Recreation. These programs strive to meet the needs of people with diverse abilities. For more information, please contact Thurston County Parks and Recreation 360-786-5595. For the hearing impaired, the TDD number is 360-754-2933.

Gender Equity Policy

The City of Lacey does not discriminate against any person on the basis of gender in the operation, conduct, or administration of community athletic programs or sports facilities. Any citizen who feels she or he has been the victim of discriminatory treatment in violation of this policy should report this concern to the Parks, Culture & Recreation Manager.

Cancellation Policies

REFUND POLICY
Program cancellation or change requests are not accepted via email, please call our office for these transactions. Unless otherwise noted, refunds, less costs incurred, will be given if notified:
2 business days prior to 1st class = 100%
Less than 2 business days prior to
First class = 75%
2nd class = 50%
3rd class = 0%
TRIPS & TOURS:
7 or more days prior to the trip: = 100% less any fees incurred.
Less than 7 days = 0%
No exceptions for sickness, personal emergencies or No Shows. You may substitute another person at any time before the day of the trip/tour without a penalty, must contact our office to do so. Trips go rain or shine. Please note, our vans are not ADA accessible and have very limited storage space.
DAY CAMPS:
by 5pm Thursday prior to camp = 100%
1st camp day = 50%
2nd camp day = 0%
No refunds for camp violation/dismissal

No refunds for events or programs meeting 3 times or less, or for sport leagues/tournaments once draws have been made.

Refunds are issued in the form of the original method of payment. Cash will be refunded by check to the person listed as the primary guardian of the household account. Refunds for children linked to more than one household account will be issued to the primary guardian of the household account in which the class registration was originally processed.

PROGRAM REGISTRATIONS, CANCELLATIONS OR CHANGE REQUESTS ARE NOT ACCEPTED VIA EMAIL. PLEASE CALL THE OFFICE AT 360.491.0857 FOR THESE TRANSACTIONS.