Policies

Civil Rights and ADA Accommodations

The City of Lacey is committed to accessible events and programs. Request ADA accommodations by calling 360-491-0857, or email LaceyParks@cityoflacey.org or language and communication services (interpreters, translations, or other services) by emailing EquityandInclusion@cityoflacey.org

The City of Lacey encourages participants to make requests at least 20 days before the event or program to allow time to make the arrangements.

To file an Americans with Disabilities Act grievance, please complete this form.

Specialized Recreation Programs

Lacey Parks, Culture & Recreation provides special services programs to area residents in cooperation with Thurston County Parks and Recreation. These programs strive to meet the needs of people with diverse abilities. For more information, please contact Thurston County Parks and Recreation at 360-786-5595. For the hearing impaired, the TDD number is 360-754-2933.

Gender Equity Policy

The City of Lacey does not discriminate against any person on the basis of gender in the operation, conduct, or administration of community athletic programs or sports facilities. Any citizen who feels she or he has been the victim of discriminatory treatment in violation of this policy should report this concern to the Parks, Culture & Recreation Manager.

Refund Policies

If you have registered for a program that must be canceled by Lacey Parks, Culture and Recreation prior to the start of the program, you will be contacted and entitled to a full refund.

Refunds are issued in the form of the original method of payment. Cash refunds will be processed by check to the person listed as the primary guardian of the household account. Refunds for children linked to more than one household account will be issued to the primary guardian of the household account in which the class registration was originally processed.

Program withdrawal or change requests must be made by calling 360-491-0857 or coming in-person to Lacey Parks, Culture, and Recreation at Lacey City Hall during regular business hours. Such requests may also be made by emailing laceyparks@cityoflacey.org

Such requests will not be considered if given outside of the means listed above, including by contacting email addresses or phone numbers that are different than those listed here.

For email requests to be considered, the request must be sent from the email address that matches the one listed on the account associated with the relevant transaction. Email requests should not be considered approved until a response is provided indicating such. The laceyparks@cityoflacey.org email account is only monitored during regular business hours.

Refunds will not be issued for events or programs meeting 3 times or fewer, or for sport leagues/tournaments once the draws have been made.

Unless otherwise noted, refunds– less costs incurred– will be given if the following criteria are met.

Classes
Refunds will be made in the following manner:
Notification given 2 business days prior to 1st class = 100%
Less than 2 business days prior to 1st class = 75%
After the first class = 50%
After the 2nd class = 0%

Trips and Tours
Unfortunately, we are not able to make exceptions for sickness, personal emergencies or no-shows. You may substitute another person at any time before the day of the trip or tour without a penalty. Please contact our office to make the substitution. Trips go rain or shine. Please note, our vans are not ADA accessible and have very limited storage space.

Notification given 7 or more days prior to the trip: = 100% less any fees incurred.
Less than 7 days = 0%

Day Camps
Refunds will be made in the following manner:
Notification given by 5pm Thursday prior to the week of camp = 100%
Up to 5 pm the 1st camp day = 50%
After the 1st camp day = 0%
No refunds for camp violation or dismissal